Support Services Directory

If you are a School of Nursing faculty or staff member, please consult this directory for the appropriate contact to assist with your question or request. If you need further assistance after reviewing the directory, please contact Administrative Director Larissa Best.

Jump to specific sections within the directory:

If your question is about ... Please contact the following individuals

HR Matters

HR matters for faculty, staff or non-faculty academics

If you are in the Dean’s Office, contact Frances Lee.

If you are in the departments/institute, contact Lorina Gee.

Business and Finance

If you are unsure of who to contact for business and finance matters, email Tiffany Nguyen.
Requests for reimbursements. Please submit within 45 days of expense or end of travel.

— If you are faculty or staff in Family Health Care Nursing, Community Health Systems, contact Sandra Blanco

— If you are faculty or staff in Physiological Nursing, Social and Behavioral Sciences, Institute for Health & Aging or the Dean's Office, contact Maggie Ng

— If you are a student, contact Maggie Ng.

Inquiring about status of reimbursements and vendor payments 

For updates on purchases and reimbursements, visit the UCSF Supply Chain Management Internal Support ticket system. The Accounts Payable Office is experiencing a backlog. Reimbursement can take four weeks or more. Please do not submit a ticket until after four weeks from the submission date of reimbursement.

Vendors may inquire about payments by submitting a ticket through the UCSF Supplier Support system. Due to the backlog, please wait at least four weeks before checking payment status.

Requests for purchasing, independent contractors, consultants, other purchase orders.

— If you are in Family Health Care Nursing or Community Health Systems, contact Sandra Blanco

— If you are in Physiological Nursing, Social and Behavioral Sciences, Institute for Health & Aging, Dean's Office, contact Nancy Ngo
Questions about faculty fund balances, including faculty discretionary accounts and academic enrichment accounts If you have an RSA, direct your question to your RSA.
If you do not have an RSA, direct your question to Steve Tran.

Administration of Grants

Administration of grants 

Please discuss with your RSA.

If you do not have an RSA or are unsure of who to contact, please contact Frank Fernandez.

Academic Matters

Faculty coverage for teaching courses when the Faculty of Record is unavailable or ill. Consult your department chair or vice chair.

Curriculum/course design and training/support with the use of education technology

[email protected]
Administrative issues of the academic programs

Mary Lynch for curriculum and accreditation matters
Joe Zavala for student progression/tracking
— Rachel De Los Reyes for teaching assignments/tracking
— Suki Luo for classroom scheduling, room reservations and skills lab
Peter Weber for course evaluations.

Clinical Placements, Contracts, Credentialing and Integration Partnerships

Clinical placements, student Training Affiliation Agreements, preceptor credentialing and institutional Certificates of Insurance Tammy Ryan

— Faculty MOUs, PSAs, IPAs and other contract matters

— Partnerships with UCSF Health or affiliates

— Faculty credentialing administration (including Faculty Practice Committee or NP Fellows inquiries)

— Volunteer Faculty Network partnerships

[email protected]
Leadership Institute Justin Pohl

On-Campus Support, Office Space, Work Equipment, Badge and Building Access

On-campus support such as:

— Forgot your key or badge
— Dropping off or picking up equipment or supplies
— Requests to borrow a laptop for the day
— Need for on-campus help when you are unsure who else to contact

For all departments and IHA, please email [email protected] to reach the staff of the day. The Administrative Structure team monitors emails Monday through Fridays, 9 a.m.- 4 p.m. Please expect a 24-48 hour response time.

Office space assignments for faculty and staff

— For questions about specific space assignment in the departments/institute, contact your department/institute chair.
— For the Dean’s Office, contact Cecilia Chang.
— For other questions about space, such as drop-in hotel space or if a faculty/staff member needs help accessing their office, contact Bertina Lee.

Office equipment 

— For the departments/institute, contact Bertina Lee.

— For the Dean's Office, contact Michael Jaffe.

UCSF badge and building access — For all departments and IHA, contact Frances Lee and Bertina Lee.
Problems with your computer, software applications, accessing the UCSF network or VPN Submit an IT ticket using one of these options:
— Call: (415) 514-4100
— Online: https://ucsf.service-now.com/ess/
— Email: [email protected]
Telephone lines

— For the Dean's Office, Community Health Systems, Family Health Care Nursing and Physiological Nursing, contact Michael Jaffe.
— For the Institute for Health & Aging and Social and Behavioral Sciences, contact Bertina Lee.