Support Services Directory

If you are a School of Nursing faculty or staff member, please consult this directory for the appropriate contact to assist with your question or request. If you need further assistance after reviewing the directory, please contact Associate Dean, Administration and Finance Angelica Martinez.

Jump to specific sections within the directory:

If your question is about ... Please contact the following individuals

HR Matters

HR matters for faculty, staff or non-faculty academics

Lorina Gee

Business and Finance

If you are unsure of who to contact for business and finance matters, email Tiffany Nguyen.

The following staff members have been assigned to specific units to support SON's purchasing and reimbursement processes. Please contact your designated staff members as questions arise:

  • Dean's Office, Leadership Institute, and Physiological Nursing: Nangy Ngo (purchasing support); Dion Santiago (reimbursement support)
  • Community Health Systems: Michelle Wong-Ng (purchasing support and reimbursement support)
  • Family Health Care Nursing: Dion Santiago (purchasing support and reimbursement support)
  • Institute for Health & Aging and Social and Behavioral Sciences: Nancy Ngo (purchasing support); Michelle Wong-Ng (reimbursement support)
Inquiring about status of reimbursements and vendor payments 

For updates on purchases and reimbursements, visit the UCSF Supply Chain Management Internal Support ticket system. The Accounts Payable Office is experiencing a backlog. Reimbursement can take four weeks or more. Please do not submit a ticket until after four weeks from the submission date of reimbursement.

Vendors may inquire about payments by submitting a ticket through the UCSF Supplier Support system. Due to the backlog, please wait at least four weeks before checking payment status.

Questions about faculty fund balances, including faculty discretionary accounts and academic enrichment accounts If you have an RSA, direct your question to your RSA.
If you do not have an RSA, direct your question to Darcy Nishi.

Administration of Grants

Administration of grants 

Please discuss with your RSA.

If you do not have an RSA or are unsure of who to contact, please contact Angelica Martinez.

Academic Matters

Faculty coverage for teaching courses when the Faculty of Record is unavailable or ill. Consult your department chair or vice chair.

Curriculum/course design and training/support with the use of education technology

[email protected]
Administrative issues of the academic programs

Marianne Biangone for curriculum and accreditation matters, student progression/tracking, classroom scheduling, room reservations, and skill lab

Peter Weber for course evaluations.

Clinical Placements, Contracts, Credentialing and Integration Partnerships

Clinical placements, student Training Affiliation Agreements, preceptor credentialing and institutional Certificates of Insurance Shey Jamtsho

— Faculty MOUs, PSAs, IPAs and other contract matters

— Partnerships with UCSF Health or affiliates

— Faculty credentialing administration (including Faculty Practice Committee or NP Fellows inquiries)

— Volunteer Faculty Network partnerships

[email protected]

On-Campus Support, Office Space, Work Equipment, Badge and Building Access

On-campus support such as:

— Forgot your key or badge
— Mail services/logistics
— Requests to borrow a laptop for the day

If you need general operational or service assistance, please submit your request here. Please expect 48-72 hours response time.

Office space assignments for faculty and staff

— For questions about specific space assignment in the departments/institute, contact your department/institute chair.
— For the Dean’s Office, contact Bertina Lee.
— For other questions about space, such as drop-in hotel space or if a faculty/staff member needs help accessing their office, contact Bertina Lee.

Office equipment 

Bertina Lee

UCSF badge and SON-occupied building and floor access Bertina Lee and Lorina Gee
Problems with your computer, software applications, accessing the UCSF network or VPN Submit an IT ticket using one of these options:
— Call: (415) 514-4100
— Online: https://ucsf.service-now.com/ess/
— Email: [email protected]
Telephone lines

Bertina Lee

Faculty and Academic Affairs

Policies and procedures relating to academic personnel including faculty recruitment, appointment, retention, development and advancement Catherine Waters and Lorina Gee